Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition in which you received it, with any original tags or packaging. Proof of purchase is required.

To request a return, please contact us through our Contact page and include your order number and the reason for the return. Items sent back without first requesting and receiving return authorization may not be accepted.

If your return is approved, we will provide instructions on how and where to send your package. Unless the item arrived defective, damaged, or was sent to you in error, return shipping costs are the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method, minus original shipping and handling charges unless otherwise stated.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

For crayon party favors and crayon gift boxes damaged during transit, we may offer replacement of the damaged items instead of a refund. Please contact us within 48 hours of delivery and include clear photos of the damaged items and packaging. Once reviewed, we will let you know the available replacement options and estimated processing time.

If an item was sent incorrectly or is confirmed to be defective, we will provide a prepaid return shipping label when a return is required.

Exceptions / non-returnable items

Custom, personalized, and special-order items cannot be returned unless they arrive damaged, defective, or incorrect. Please contact us if you have questions about a specific item.

Sale items and gift cards are also non-returnable.

Exchanges

We do not process direct exchanges. If you would like a different item, please request a return for an eligible item and place a separate order for the replacement.